The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods set out below.
The User may withdraw from the contract within 30 (thirty) days from the day on which he or a third party, other than the carrier and designated by the User, acquires physical possession of the goods.
The User must make the return request only through the communication of wanting to exercise the return to be sent to the email address [email protected] . In this case, the Returns Department will verify the compliance of the withdrawal request and, if successful, will send the Customer via email the instructions for returning the product.
The products must be returned intact, undamaged and sealed with their own cellophane. For hygienic or health protection reasons, products that are returned without their cellophane (and therefore no longer sealed) will not be refunded
The products to be returned must be delivered to the shipper within 30 (thirty) days from the User’s notification to the Seller of his/her wish to withdraw from the contract.
The costs of returning the products will be borne by the User.
After returning the products, the Seller, through the Returns Department, will carry out the necessary checks relating to the conformity of the same with the conditions and terms indicated therein.
If the right of withdrawal is correctly exercised, the Seller will reimburse any sums already collected by the User for the purchase of the products, minus the shipping costs if provided for in the order phase, even if given as a gift to the Customer in the order phase.
Whatever the payment method used by the User, the refund is activated by the Seller in the shortest possible time and in any case within 30 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products.
CONTACT US
Email: [email protected]